Refund policy
✅ We will provide a refund, replacement, or store credit if:
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Your item arrives damaged or defective.
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We made an error in the design, engraving, or printing compared to your approved artwork.
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Your order is incorrect (wrong product sent).
❌ Refunds are not available if:
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You change your mind after production has started.
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You provide incorrect details (e.g. spelling, dates, colours, or size).
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The product has been used, damaged after delivery, or altered by you.
Process
If you believe your order qualifies for a refund or replacement:
- Please contact us at [insert your email] within 7 days of receiving your order.
- Include your order number, a description of the issue, and clear photos of the item.
- We will review your claim and respond within 3 business days.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
- Return shipping (if required) will be covered by us in cases of error or faulty product.
- If a return is requested for any other reason and approved at our discretion, the customer is responsible for return shipping.